These Terms and Conditions of Trading apply to all consumer contracts between Camerich UK Limited and our subcontractors (“us/we/our”) and the Customer (“you/your”) in relation to all sales of goods and services.
1. Product Specifications
1.1 We have a policy of continuous product development and reserve the right to amend the specification of products without prior notice in relation to future sales.
1.2 Goods supplied may differ from those on display or advertised. Unless agreed with you, the goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the display model.
1.3 Leather goods are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide. Some leathers will mellow with age and exposure to sunlight and heat.
1.4 We will endeavour to match the colour and texture of the fabric of your sofa to the samples chosen as accurately as possible, but variations in both the colour and
texture may occur. All fabrics will fade to some extent following exposure to sunlight and heat.
1.5 Some self-assembly may be required on certain products.
2.1 You must ensure that furniture ordered can be delivered into your property and that there is safe and reasonable access from the public highway to the place of delivery. Awkward access deliveries such as hoisting, removing window frames and doors are priced on request. Please call our delivery team (Atlas of London) on 0800 028 6375 for a quote. Atlas can arrange for an access check prior to delivery, but you will incur an additional charge for this service.
2.2 The measurements of all furniture and furnishings made by us will be as accurate as possible, but are nevertheless approximate.
3.1 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.
4.1 All orders, whether custom-made, currently in our warehouse or in transit must be paid for in full at the point of purchase. Only once we have received the balance of any monies due in cleared funds, will our logistics company be able to confirm your actual delivery date.
4.2 We will not commence manufacture, nor reserve stock items without payment in full.
5.1 Once your purchase has arrived to our UK warehouse, our logistics company will contact you within 48hrs to arrange delivery (exc. weekends). We must be able to deliver the furniture into your home within 6 weeks thereafter. If we are unable to do so due to your default, our logistics company will make a charge for storing the furniture beyond this point, which is payable in advance. They will advise you of this charge at the relevant time, or you may of course elect to receive delivery.
5.2 We will endeavour to offer next day delivery of stock items depending on delivery address and the availability of our delivery company. Stock orders can also be made available for collection within 24hrs. For next day delivery or collection orders must be placed before midday, and you should discuss with a member of staff at the point of purchase.
5.3 Standard delivery includes assembly of the furniture and removal of packaging (which is taken away to be recycled). All deliveries are carried out by insured and qualified professionals. A two-to-three-hour delivery window is given as standard. Our delivery charges are as follows: Mainland UK - Free delivery for orders over £5,000; £59.00 for orders under £5,000; all other locations including worldwide delivery quotes are available upon request. £42.00 surcharge for a Saturday delivery; a £25.00 courier kerbside drop off service within M25 is available for small orders which can reasonably carried by one person; disposal of unwanted furniture is priced on request. We reserve the right to review and amend the aforementioned charges at any time.
5.4 If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date, we reserve the right to charge you further for any subsequent
5.5 You are responsible for providing a safe and reasonable means of access from the public highway to the place of delivery. If our delivery staff considers that access is
unsafe, then we will not deliver the goods until safe access is provided. You are obliged to provide any required parking permits in advance.
5.6 If it becomes apparent during delivery that stock items you have ordered will not fit, you may return them (fully boxed) with the delivery team and receive a full refund less £59.00 (or the original cost of your delivery, whichever is the greater) to cover the aborted delivery and any re-stocking fees. Please note that if you request that the delivery team attempt to complete the delivery by removing the items from their packaging, you will be charged a restocking and handling charge (see clause 6.1)
5.7 Custom orders cannot be refunded or returned. If you are unsure whether your order is "Custom" or "Stock", please ask your sales representative before placing the order.
5.8 Camerich UK Limited accept no liability for any damage to persons or property during the course of delivery.
5.9 Time of delivery is not of the essence in these Terms and Conditions of Trading. We will not be liable for any direct or indirect loss of profits or other financial loss or
damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Camerich UK Limited or delay due to
any reasonable rescheduling of delivery.
6. Returns and Refunds Policy
6.1 If you have ordered a stock item and have not yet arranged for it to be delivered, then you may cancel and receive a full refund. If you have already arranged delivery of a stock item, you will be charged a cancellation or rearrangement fee of £59.00 if you cancel within 3 days prior to the arranged delivery date. This fee will be charged
regardless of whether you wish to cancel the whole of your order or just the delivery itself. If you have ordered and received delivery of a stock item, you may return it within 14 days for a full refund less delivery charge, provided it is in fully saleable (as new) condition and still in its packaging. If items you wish to return require disassembly and repackaging, a re-stocking and handling charge of 30% of the purchase price may be charged, or the original cost of delivery (whichever is the greater). I you wish to arrange your own return, this must be to our warehouse - not to the showroom, and required prior notice of at least 48 hours. If it becomes apparent during delivery that stock items you have ordered will not fit, clause 5.6 will apply.
6.2 This Returns and Refunds policy applies to stock items only - once an order is placed in a custom size or fabric, it cannot be cancelled or returned. This does not affect your statutory rights.
7.1 The provisions of this clause 7 apply in addition to your statutory consumer rights in relation to faulty or mis-described goods. These rights are not affected by the
7.2 All our upholstered furniture comes with a free 15-year frame only guarantee against faulty workmanship and/or faulty materials. The guarantee covers the frame only and does not cover fillings or coverings. All our non-upholstered furniture comes with a free 5-year guarantee against faulty workmanship and/or faulty materials.
7.3 Guarantees may not be transferred.
7.4 These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.
8. Claims Under Guarantee
8.1 In the event of a claim under guarantee occurring, please contact your nearest showroom and ask for the Showroom Manager, or e-mail us at email@example.com with the following information: - your sales invoice number, your address and contact details and a summary of the problem, including photographic evidence where
8.2 We will endeavour to repair the defective goods free of charge. If a repair is not possible you will be offered a replacement and only if a suitable replacement is not
available will you be offered a refund.
8.3 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and
above the value of the goods themselves. This does not affect your statutory rights.
8.4 Our guarantees are limited to goods sold and retained in the United Kingdom (including Northern Ireland), and used solely for private and domestic purposes.
9. Ex-Display and Clearance Items
9.1 You should thoroughly inspect any Ex-Display or Clearance Item prior to purchase. No refunds will be given. This does not affect your statutory rights.
10. Order Arrival Dates
10.1 Order arrival dates quoted are estimated only. For up to date expected arrival dates please contact your nearest showroom or use the order tracking function on our website.
10.2 Camerich UK Ltd will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Camerich UK Limited or delay due to any reasonable rescheduling of delivery. This includes manufacturing delays, shipping delays and delays due to customs clearance. If you have a particular deadline please discuss this at the point of ordering with a Sales Representative. Delivery dates cannot be booked in until orders have arrived and been unloaded at our UK Warehouse and have been paid for in full.
11. Loan Sofas
11.1 Camerich UK Ltd cannot guarantee or the size, finish or style any loan sofa supplied, and reserve the right to supply a different loan sofa to that originally stated at point of order.
11.2 Loan sofas are not new products and may have some minor marks or signs of prior usage. Camerich UK Limited reserve the right to charge up to £45.00 per seat for cleaning of any loan sofa if it is discovered upon their return that they have deteriorated more than would be expected during the period of loan.
11.3 Loan sofas will only be delivered to the same address as the custom element of the order, and must be collected at the same time as the custom order is delivered.
11.4 Loan sofas remain the property of Camerich UK Limited throughout the loan period, and we reserve the right to collect them at any time after your custom order arrives to our warehouse.
12. Applicable Law
12.1 These Terms and Conditions of Trading are governed by and are to be construed in accordance with the laws of England and Wales.